At Felix Footprints, we strive to provide high-quality outdoor and travel products. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only in the following cases:

  • You received a defective or damaged product.

  • You received the wrong item.

To be eligible for a return:

  • The item must be unused and in its original packaging.

  • You must provide proof of purchase (order confirmation or receipt).

2. Return Request Period

Customers must request a return within 7 days of receiving the product.

3. Return Process

  1. Email us at [email protected] with the order details, reason for return, and product images (if applicable).

  2. Our team will review the request and provide return instructions.

  3. Ship the product back to us as instructed. Customers are responsible for return shipping costs unless the return is due to our error.

4. Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days and issued in cash at the time of pickup or an alternative method agreed upon.

  • Refunds are only available for defective or incorrect items. We do not offer refunds for change of mind.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your order.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, damaged, or altered products.

  • Items returned without original packaging.

7. Contact Us

For any return or refund inquiries, reach out to us at:
📧 Email: [email protected]

We appreciate your trust in Felix Footprints and aim to make your shopping experience seamless! 😊