At Felix Footprints, we ensure a smooth and timely delivery of your outdoor and travel products. Please read our shipping policy for details on delivery times, costs, and other important information.
1. Shipping Locations
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If your location is outside our service area, please contact us at [email protected] for assistance.
2. Processing Time
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Orders are processed within 1-2 business days after confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
3. Delivery Time
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Standard delivery takes 5-10 business days, depending on the destination.
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Remote locations may require additional delivery time.
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Delivery times may vary due to unforeseen circumstances such as weather, courier delays, or high order volumes.
4. Shipping Fees
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Shipping charges, if applicable, will be calculated at checkout.
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Free shipping may be available for orders above a certain value (if applicable).
5. Cash on Delivery (COD) Policy
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We only accept Cash on Delivery (COD) payments.
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Customers must ensure the exact amount is available at the time of delivery.
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If the delivery is unsuccessful due to unavailability or refusal, we may restrict future orders.
6. Order Tracking
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Once your order is shipped, you will receive a confirmation email or SMS with tracking details (if available).
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For tracking assistance, contact us at [email protected].
7. Undelivered or Lost Orders
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If your order does not arrive within the estimated time, please contact us within 7 days of the expected delivery date.
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We are not responsible for lost orders due to incorrect address details provided by the customer.
8. Damaged or Missing Items
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If your package arrives damaged or with missing items, report it to us within 48 hours of delivery with photos of the package and items.
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We will assess the issue and offer a suitable resolution.
9. Contact Us
For any shipping-related inquiries, reach out to us at:
📧 Email: [email protected]
Thank you for shopping with Felix Footprints! Happy exploring! 😊